Fare Rules

Air India
  • Cancellations are allowed upto one (1) hour prior to departure.
  • Only taxes will be refunded if a guest is a No Show or if the booking is cancelled within one (1) hour to departure.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Air india on http://home.airindia.in
Baggage Allowance

Class of travel Adult Child Infant
First Class 40 kg 40 kg 0 kg
Executive Class 35 kg 35 kg 0 kg
Economy Class 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • To make amendments to your tickets, you’ll need to contact the airline directly.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.

Go Air
Amendments
  • ares and schedules are subject to change without notice.
  • Rescheduling of tickets is only possible 4 hours prior to flight departure. No change is possible within 4 hours of flight departure. Within 4 hours before departure‚ it is only possible to cancel the reservation. The rescheduling fee is Rs.750/– per passenger per journey. The difference in fare is also charged.
Cancellations
  • Cancellations to bookings may be made up to 4 hours prior to the scheduled departure time at a charge of Rs.750. This fee is subject to change without notice.
  • Incase of cancellation of zero fare or promotional fare tickets only Rs.225/– per passenger segment will be refunded.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Go Airways on www.goair.in
Baggage Allowance

Class of travel Adult Child Infant
Economy 20 kg 20 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • To make amendments to your tickets, you’ll need to contact the airline directly.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
IndiGo
Special Rules and Charges for Certain Customers, Pets and Baggage
  • IndiGo does not offer special fares for children or students.
  • Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed
  • IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule
Taxes & Surcharges
  • IndiGo fares do not include applicable government taxes and surcharges
  • Applicable taxes and surcharges are added to the basic fare
  • Currently taxes and surcharges include a Fuel Surcharge of Rs 1,100 and a Congestion Surcharge of Rs 150 per Sector.
  • Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector
  • Various additional surcharges, e.g., for items or travel agency processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.
  • Taxes and surcharges may be added, modified, or removed from time to time
  • Participating travel agents can collect a transaction fee equal to 5% of the basic fare for making an IndiGo Booking. These charges are paid directly to the participating travel agent to cover their expenses
  • Once a booking is made, fares, surcharges and taxes paid are non-refundable
Making changes after purchase
  • IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried there under attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to said person
  • Changes to a Customer's name, the origin of travel, and/or the destination of travel are not permitted
  • Changes to the date or time can be made to a Customer's Booking by contacting IndiGo and completing the changes no later than 2 hours before the scheduled departure time. Customers can make changes by phoning IndiGo's call centre, at IndiGo airport counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet.
  • Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference (if any) if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is lower than the originally booked fare - the balance of the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs.750 + 300(CT Service fee) per person per sector per event. The balance of the original booking amount will be refunded. This fee is subject to change without notice.
  • All fares are subject to change until purchased
  • In the event we provide a Customer a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment. If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card. The refund of a booking made by a participating travel agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking. Alternatively, a Customer may request a credit slip to be used for a future IndiGo flight. Note: Only Customers having valid IndiGo bookings are allowed to collect refunds. It is mandatory to show an original photo identity card and itinerary to collect any refund

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Indigo Airlines on www.goindigo.in
Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Jet Airways
For full fares
  • 50% cancellation charges will be levied on basic fare when a confirmed reservation is canceled within one hour prior to departure.
  • Documentation charges of INR 100 are levied when confirmed ticket is processed for refund.
  • When tickets are reissued from higher to lower fare, a re issuance charge of INR 100 is levied, irrespective of change in sector/class of travel.
  • The tickets can be processed for refund within two years from the date of issue (unless specified there wise). However, validity of the ticket remains unchanged
  • Every ticket that is canceled / re validated to open needs to be defaced / endorsed within 24hrs from the time it's canceled.
For special discounted fares
  • Cancellations to bookings may be made up to one (1) hour prior to the scheduled departure time for a fee of Rs 750 per person, per one way

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Jet Airways on www.jetairways.com
Baggage Allowance

Class of travel Adult Child Infant
Business 30 kg 30 kg 0 kg
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach Cleartrip’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.
JetLite
For full fares
  • For providing more flexibility to the esteemed passengers, JetLite does not charge cancellation fees for any of the confirm tickets cancelled at least one hour prior to departure
  • 50% of the Basic fare is charged in case of cancellation of confirmed tickets for refund within one hour of departure or no-show for normal tickets.
  • However, confirmed tickets cancelled even within one hour of departure can be revalidated.
  • For travel within next 24 hours without any cancellation charge for normal tickets.
  • Refund/Rerouting fees of Rs. 100 will be charged on Confirmed Tickets cancelled at nil charges for normal tickets.
For special discounted fares
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750/- per person and 95% of the Fare for certain booking classes.

Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach Cleartrip’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.
SpiceJet

The carriage of a Guest is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Guests check-in begins 2 hours prior to the flight for seat assignment and closes 45 minutes prior to the scheduled departure.
Schedule is subject to change and regulatory authority approvals.
Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 7.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

SpiceJet allows its Guests to check-in up to 15 kg of luggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying passenger. Baggage in excess of 15 kg is subject to a fee to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.
Cancellations

  • Bookings are non-refundable. Failure to show up for the flight at least 45 minutes prior to the scheduled departure will result in the fare being forfeited.
  • Bookings made through Travel Agents a non-refundable Transaction Fee will be collected directly by them.
  • Changes to the date or time can be made to your Booking if you notify Spicejet at least 1 hour before the scheduled departure time by phoning the SpiceJet Sales & Reservation Centre or at the airport or through the SpiceJet internet web site at www.spicejet.com Guest name changes are not permitted. Changes to your reservation will result in a fee, as shown in the fare rules, plus any difference in the fare between the original fare paid and the fare for the revised booking.
  • Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  • SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).
  • SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Guests while trying to connect to or from other airlines.
  • The consumption of alcohol on board is strictly prohibited.
  • SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Guests or for the protection of property.
  • The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.
Special Rules and Charges for Certain Customers
  • Smoking is not permitted on any SpiceJet aircraft.
  • SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items.
  • In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard.
  • Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.
  • The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
  • If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.
  • The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • The Carrier's liability for loss, delay or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 3000 only. The Carrier assumes no liability for fragile or perishable articles.
  • In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 500,000 only if the passenger is 12 years or more of age and Rs 250,000 if the passenger is below 12 years of age on the date of the accident.
  • Children under the age of 12 require adult accompaniment at all times.
  • Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.
  • SpiceJet provides water and a light snack free of charge on all its flights to all our Guests Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs. 275 plus the government PSF tax of Rs.225.
  • The use of wheelchairs is limited to only 4 guests per flight.
  • Sports/Skiing equipment will be subject to a fee of Rs. 500 per equipment, per sector.
  • This Booking is non-refundable. Failure to show up for the flight at least 45 minutes prior to the scheduled departure will result in the fare being forfeited
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750 per person, per one way.
  • Guest name changes are not permitted.

All fares are subject to change until purchased.
All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Spice Jet Airlines on www.spicejet.com
Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
Air India IC
For full fares
  • No refund for cancellation of partially utilized tickets.
  • No sector change allowed.
  • No refund is admissible on tickets cancelled within 3 hours of scheduled time of flight departure.
For special discounted fares
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 500 per person, per one way.
  • Special fares on Air India IC "fare basis UF" booking class X are non refundable tickets

Baggage Allowance

Class of travel Adult Child Infant
First Class 40 kg 40 kg 10 kg
Executive Class 35 kg 35 kg 10 kg
Economy Class 25 kg 25 kg 10 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach Cleartrip’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.